Request Technical Support from Symprex

Step 1: Self-help Support

Check for answers: Many known issues have already been addressed on our web site in one of the following sections:

Step 2: Request Support

Request support: Technical support can be requested by e-mail to support@symprex.com.

Your request will be assigned a case number and you will receive a reply as soon as possible, normally within 4 hours inside of our business hours 8am to 6pm GMT.

Please write a short, clear description of your request in the subject line, and include relevant information in the e-mail about product version, system environment, etc.

Telephone support and/or online support can be arranged once your e-mail request has been received. Symprex may charge for telephone support with your prior accept.