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Request technical support.
Step 1: Self-help support
Many known issues have already been addressed in our knowledge bases available from this page.
Step 2: Request support
Technical support can be requested by e-mail to [email protected].
Your request will be assigned a ticket number and you will receive a reply as soon as possible, normally within 4 hours inside of our business hours 8am to 6pm GMT.
Please write a short, clear description of your request in the subject line, and include relevant information in the e-mail about product version, system environment, etc.
Telephone support and/or online support can be arranged once your e-mail request has been received. Symprex may charge for telephone support with your prior accept.