Request Technical Support from Symprex
Step 1: Self-help Support
Check for answers: Many known issues have already been
addressed on our web site in one of the following sections:
Search this web site: Advanced search allows you to search
this entire web site, or to search technical support information
only.
Step 2: Request Support
Request support: Technical support can be requested by
e-mail to support@symprex.com.
Your request will be assigned a case number and you will
receive a reply as soon as possible, normally within 4 hours
inside of our business hours 9am to 5pm GMT.
Please write a short, clear description of your request
in the subject line, and include relevant information in
the e-mail about product version, system environment, etc.
Telephone support and/or online support can be arranged
once your e-mail request has been received. Symprex may
charge for telephone support with your prior accept.
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