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Folder Permissions Manager |
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Knowledge Base Index
Symprex Knowledge Base Articles, ordered by product and title.
AutoArchive Manager
INFO: Description of the AutoArchive feature in Outlook
Q302021 - The following articles from the Microsoft Knowledge Base provide a detailed description of the AutoArchive feature in each Outlook version: Description of the AutoArchive feature in Outlook 2007 and 2003 (also covers Outlook ...
Updated May 24, 2011 4:16 PM (GMT)
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INFO: Troubleshooting AutoArchive Manager errors and problems
Q302020 - If you experience errors or problems when using AutoArchive Manager we recommend you download and install the latest version. Symprex continuously release new versions of this application to handle potential issues that can arise in individual installations. If you are ...
Updated Oct 27, 2011 1:16 PM (GMT)
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PRB: Items are not archived as expected when using Archive or AutoArchive
Q302040 - When you use the Archive or AutoArchive features in Microsoft Outlook, items do not archive as expected compared to the settings configured using AutoArchive Manager. CAUSE The most common reasons for items not being archived when using Archive or AutoArchive in ...
Updated May 24, 2011 4:20 PM (GMT)
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Email Signature Manager
INFO: Description of sign.exe command line arguments
Q305011 - Sign.exe accepts the following command line arguments ...
Created Nov 6, 2007 8:02 AM (GMT)
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INFO: Mail Signature Manager supports Windows 7, Office 2010 and
Exchange 2010
Q305040 - Mail Signature Manager version 4.8 and later provides up-to-date support for Windows 7, Office 2010 and Exchange 2010 and Outlook Web Access (OWA) 2010.
Updated Jan 12, 2010 5:00 PM (GMT)
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INFO: Troubleshooting Mail Signature Manager errors and problems
Q305020 - If you experience errors or problems when using Mail Signature Manager we recommend you download and install the latest version. Symprex continuously release new versions of this application to handle potential issues that can arise in individual installations. If you ...
Updated May 24, 2011 4:58 PM (GMT)
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HOWTO: Configure OWA deployment in Mail Signature Manager
Q305026 - This article explains how to configure Mail Signature Manager for deployment of signatures and settings to the Outlook Web Access (OWA) client. USING MAIL SIGNATURE MANAGER 4.5 AND LATER Please upgrade to version 4.8 or later for OWA 2010 support. Mail Signature Manager ...
Updated May 24, 2011 4:50 PM (GMT)
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HOWTO: Convert Active Directory field values to upper, lower or title
case
Q305044 - Mail Signature Manager automatically convert Active Directory field values to upper, lower or title case. The syntax to convert a field value to upper case is: {fieldname:u} The syntax to convert a field value to lower case is: {fieldname:l} The syntax to convert a ...
Created Aug 25, 2008 10:40 AM (GMT)
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HOWTO: Copy a signature
Q305042 - Mail Signature Manager does currently not have a function to copy a signature. However, you can open a signature and then select the Save As function from the File menu to save the signature under a new name, which will save a copy under the new name you ...
Created Nov 7, 2007 1:20 PM (GMT)
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HOWTO: Reclaim licenses that are no longer in use
Q305046 - To reclaim licenses that are no longer in use, for example when employees have left the company, run the Cleanup function from the Status Monitor (open the Status Monitor in Mail Signature Manager and click the Cleanup button). The Cleanup function will remove users ...
Created Nov 7, 2007 3:46 PM (GMT)
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HOWTO: Troubleshoot deployment problems
Q305019 - If you experience errors or problems when using Mail Signature Manager we recommend you download and install the latest version. Symprex continuously release new versions of this application to handle potential issues that can arise in individual installations. If you ...
Updated May 24, 2011 5:00 PM (GMT)
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HOWTO: Upgrade to a new version of Mail Signature Manager
Q305025 - Upgrading to a new version of Mail Signature Manager is designed to be very simple: Install the new version of Mail Signature Manager on the machine (or machines) where it is currently installed. It is not necessary to uninstall the old version first. Copy the ...
Created Aug 29, 2006 1:34 PM (GMT)
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HOWTO: Use any specific Active Directory field in templates
Q305043 - It is possible to use any Active Directory field value in templates in Mail Signature Manager. Even user-defined field values can be specified. The syntax to use a specific Active Directory field value is: {#fieldname} where fieldname is the Active Directory field ...
Created Aug 25, 2008 8:50 AM (GMT)
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HOWTO: Use conditional statements in templates
Q305041 - Mail Signature Manager allows you to use conditional statements in templates so to only include fields, labels, or even whole parts or sections of the template, depending on specific criteria. CONDITIONAL STATEMENTS IN VERSION 4.8 AND LATER Conditional statements are ...
Updated May 18, 2010 7:20 PM (GMT)
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HOWTO: Use MSI package to deploy signatures via Active Directory
and GPO
Q305027 - This article explains how you use the optional Mail Signature Manager MSI package to deploy signatures via Active Directory instead of calling sign.exe during logon. MSI PACKAGE DOWNLOAD AND CONTENTS You can download the MSI package version 4.8.5 ...
Updated Jan 16, 2012 12:38 PM (GMT)
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HOWTO: Use SQL Server for the Mail Signature Manager settings database
Q305030 - This article explains how you move the Mail Signature Manager settings database to MS SQL Server. Please note that support on this is currently only provided to licensed customers. You can download the SQL script ...
Updated Apr 8, 2008 5:42 PM (GMT)
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FIX: Inadvertently running sign.exe twice at the same time can cause
problems
Q305561 - Inadvertently running sign.exe twice at the same time can cause deployment problems such as signatures disappearing or not working at random. You can see if sign.exe runs twice at the same time by checking if the message "Deployment started" appears twice for ...
Created Nov 20, 2007 2:14 PM (GMT)
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FIX: Plain text signatures sometimes include spurious additional
text at the end
Q305562 - Plain text signatures sometimes include spurious additional text at the end of the actual signature. CAUSE This problem is due to a bug in Mail Signature Manager versions 2.3 through to 2.5. RESOLUTION Upgrade to Mail Signature Manager version 2.6 or ...
Created Nov 20, 2007 2:36 PM (GMT)
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PRB: Blank signature in Outlook Web Access
Q305526 - Deployment of signature to OWA is reported as successful, but the signature does not appear in OWA. CAUSE The size of the signature merged with data is larger than the maximum signature size allowed in OWA. INFORMATION Mail Signature Manager does check that the size of ...
Updated May 24, 2011 4:26 PM (GMT)
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PRB: Default mail profile is not set error during deployment
Q305515 - Mail Signature Manager fails to deploy Outlook signatures to a user and the status log for the user contains the message "Default mail profile is not set". CAUSE Mail Signature Manager requires a default mail profile to be configured in order to deploy Outlook ...
Created May 18, 2010 9:35 PM (GMT)
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PRB: Error 01AD logged by sign.exe in sign.log
Q305531 - Running sign.exe fails and the sign.log file reports OpenAdoConnection error 01AD: ERROR 01AD: ActiveX component can't create object. *** DEBUG INFORMATION *** ERROR 01AD: ActiveX component can't create object. CALL STACK 2: OpenAdoConnection CALL STACK 1: ...
Created Apr 8, 2008 10:55 PM (GMT)
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PRB: Error 1406 when installing Mail Signature Manager Sign MSI package
Q305560 - When installing the Mail Signature Manager Sign MSI package, you receive an error message similar to this: Error 1406. Could not write value Settings Database Type to key \Software\Symprex\Mail Signature Manager Sign\Options. Verify that you have sufficient access to that ...
Created Nov 6, 2007 2:34 PM (GMT)
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PRB: Error 429 when starting Mail Signature Manager
Q305530 - Mail Signature Manager reports OpenAdoConnection error 429 when starting. CAUSE There is a problem with Microsoft Data Access Components (MDAC) on the machine on which the error occurs. RESOLUTION To resolve this issue: For Windows XP SP2, see the resolution in this ...
Updated Apr 8, 2008 10:45 PM (GMT)
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PRB: Images are not copied from network share to local drive
Q305510 - Mail Signature Manager versions 2.5 and later have an option to copy images, referenced in HTML signatures, and stored on network shares, to the local drive during signature deployment. This ensures that signature images work when offline and also reduces network ...
Created Nov 6, 2007 3:02 PM (GMT)
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PRB: Images are sometimes shrunk in Outlook 2007
Q305520 - Images in signatures are sometimes shrunk (resized, "squished" or "squashed") to a size of 32 x 32 pixels in Outlook 2007. CAUSE This issue is caused by Outlook 2007. RESOLUTION To resolve this issue, specify the image size of images in the signature ...
Created Nov 20, 2007 1:50 PM (GMT)
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PRB: Sign.exe fails with error in GetCurrentDomainADPath, GetCurrentUserADPath
or GetADUser
Q305532 - Running sign.exe fails and the sign.log file reports an error in GetCurrentDomainADPath, GetCurrentUserADPath or GetADUser. Example 1: ERROR 80070035: The network path was not found. *** DEBUG INFORMATION *** ERROR 80070035: The network path was not found. CALL STACK 3: ...
Created Jul 22, 2010 11:40 AM (GMT)
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PRB: The default signature is reset when you restart Outlook 2003
Q305500 - You set a default signature in Microsoft Office Outlook 2003 during a terminal server session. After you exit and then restart Outlook, the default signature is reset. CAUSE This issue occurs when the FirstRun registry setting on the terminal server causes Outlook to ...
Created Aug 28, 2006 9:58 PM (GMT)
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PRB: Unable to add or remove groups in Manage Deployment dialog
Q305505 - The Add and Remove buttons to add and remove groups in the Manage Deployment dialog are disabled if user groups have been specified in the User Groups dialog that is available from the Tools menu. The User Groups dialog, available from the Tools menu, has two ...
Created Nov 6, 2007 10:24 AM (GMT)
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Folder Permissions Manager
INFO: Troubleshooting Folder Permissions Manager errors and problems
Q300020 - If you experience errors or problems when using Folder Permissions Manager we recommend you download and install the latest version. Symprex continuously release new versions of this application to handle potential issues that can arise in individual installations. If ...
Updated Oct 27, 2011 11:54 AM (GMT)
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PRB: Unable to add group to permissions
Q300021 - Symprex Folder Permissions Manager is unable to add a selected group to permissions on a mailbox folder or a public folder. You may receive an error message, or the group may be ignored when actually applying permissions. CAUSE If you want to add a group to permissions ...
Updated May 22, 2011 1:20 PM (GMT)
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Mailbox Manager
INFO: Configure Mailbox Manager to read and write information using
LDAP instead of MAPI
Q304110 - Mailbox Manager version 4.6.2 and later can be configured to read and write user information using LDAP instead of MAPI. Using LDAP instead of MAPI can resolve permissions issues that can occur when using MAPI, even when correct permissions have been assigned in Active ...
Created May 24, 2011 5:30 PM (GMT)
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INFO: Mailbox Manager does not work in Cached Exchange Mode
Q304103 - Mailbox Manager does not work if you log on to Exchange with a mail profile that uses Cached Exchange Mode. If your mail profile uses Cached Exchange Mode, you need to create a secondary mail profile for Mailbox Manager that does not use Cached Exchange Mode. Mailbox ...
Updated Oct 16, 2008 11:42 PM (GMT)
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INFO: Troubleshooting Mailbox Manager errors and problems
Q303020 - If you experience errors or problems when using Mailbox Manager we recommend you download and install the latest version. Symprex continuously release new versions of this application to handle potential issues that can arise in individual installations. If you are ...
Updated May 24, 2011 3:30 PM (GMT)
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LOOK
HOWTO: Hide address lists from the LOOK explorer tree
Q100220 - The following registry file can be used to hide address lists from the LOOK explorer tree, so users cannot access the address lists in LOOK ...
Updated Sep 26, 2006 7:25 PM (GMT)
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HOWTO: Hide public folders in the LOOK explorer tree
Q100221 - The following registry file can be used to hide public folders from the LOOK explorer tree so users cannot access public folders in LOOK ...
Updated Sep 26, 2006 7:00 PM (GMT)
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HOWTO: Install LOOK with predefined settings and favourites
Q100211 - The method to automatically install predefined settings and favourites with LOOK is the same for both the InstallShield and the Windows Installer version of the LOOK installation set. Both will look for a file named Look.reg containing registry information to import into ...
Updated Sep 26, 2006 3:50 PM (GMT)
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HOWTO: Make templates for the HTML Export feature
Q100230 - The HTML Export feature in LOOK allows you to specify a HTML template for the export. The HTML template is a normal HTML document that can contain any of the following tokens: Parameter Value {LOOKTITLE}
Created Apr 3, 2008 10:42 PM (GMT)
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HOWTO: Migrate custom Outlook categories to other users
Q100219 - If you are using the appointment category colouring feature in LOOK you may want to modify the Outlook Master Category List to contain a specific set of categories and then migrate your custom Outlook Master Category List to other users. To share the Master Category List ...
Updated Sep 26, 2006 3:25 PM (GMT)
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PRB: Recipients not resolved when using LOOK with Outlook 2003 or
2007 in Cached Exchange Mode
Q100400 - When you use LOOK with Outlook 2003 or 2007 in Cached Exchange Mode, recipients are not resolved when you try to send mail, plan a meeting, or use other functions in LOOK. Instead of the name of each recipient, you see the Legacy Distinguished Name (DN), which looks ...
Updated Nov 2, 2006 6:08 PM (GMT)
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PRB: User calendars accessed with LOOK are added to the Outlook 2003
Other Calendars list
Q100401 - The calendars of other users that you access with LOOK are added to the Other Calendars list (Most Recently Used List) in Outlook 2003. CAUSE The Outlook developer interface that LOOK makes use of to access calendar folders of other users adds accessed the calendars to ...
Updated Nov 2, 2006 7:20 PM (GMT)
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LOOK.WEB
INFO: Installing LOOK.WEB on Windows Server 2003
Q200081 - When installing LOOK.WEB on Windows Server 2003 make sure to perform these steps: On the virtual directory you created for LOOK.WEB, you must enable the option Enable parent paths (see Virtual directory properties / Configuration / Options / Enable parent ...
Updated Jan 29, 2008 5:55 PM (GMT)
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HOWTO: Configure your browser to print from LOOK.WEB
Q200084 - To configure Internet Explorer to print LOOK.WEB web pages, you need to enable the setting Print Background Colours and Images. This allows background colours and images to print when you print a web page. TURN ON OR TURN OFF PRINT BACKGROUND COLOURS AND IMAGES If you ...
Updated Jan 29, 2008 6:00 PM (GMT)
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PRB: LOOK.WEB reports error -2147217911 "Load user settings: Cannot
update. Database or object is read-only."
Q110522 - The web interface reports the following error: Error -2147217911 (0x80040E09) login.cls.ProcessPage - Load user settings login.cls.LoadSettings Cannot update. Database or object is read-only. CAUSE Insufficient permissions on the LOOK.WEB file lwdata.mdb or the folder ...
Updated Sep 9, 2005 10:10 AM (GMT)
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PRB: LOOK.WEB reports error -2147467259 "Load user settings: Could
not use ''; file already in use."
Q110521 - The web interface reports the following error: Error -2147467259 (0x80004005) login.cls.ProcessPage - Load user settings login.cls.LoadSettings Could not use ''; file already in use. CAUSE Insufficient permissions on the LOOK.WEB file lwdata.mdb or the folder ...
Updated Sep 9, 2005 10:10 AM (GMT)
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PRB: LOOK.WEB reports error -2147467259 "Load user settings: Unspecified
error."
Q110523 - The web interface reports the following error: Error -2147467259 (0x80004005) login.cls.ProcessPage - Load user settings login.cls.LoadSettings Unspecified error. CAUSE Insufficient permissions on the LOOK.WEB file lwdata.mdb or the folder that contains ...
Updated Sep 9, 2005 10:10 AM (GMT)
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Out-of-Office Manager
INFO: Troubleshooting Out-of-Office Manager errors and problems
Q300030 - If you experience errors or problems when using Out-of-Office Manager we recommend you download and install the latest version. Symprex continuously release new versions of this application to handle potential issues that can arise in individual installations. If you are ...
Updated Oct 27, 2011 11:56 AM (GMT)
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PRB: Connection to Out-of-Office Manager service cannot be established
Q301501 - Symprex Out-of-Office Manager reports "A connection to the Out-of-Office Manager Service has not been established" shortly after starting the application. CAUSE The Symprex Out-of-Office Manager Server service, which is installed on the local machine, has not ...
Updated May 22, 2011 1:38 PM (GMT)
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PRB: Internet recipients do not receive out-of-office messages
Q301502 - When you use the Outlook Out-Of-Office Assistant, or Symprex Out-of-Office Manager to turn on the out-of-office reply, the internal senders (on the local network) receive the automatic reply message, but external senders (on the Internet) do not receive the automatic ...
Updated May 22, 2011 3:14 PM (GMT)
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PRB: Out-of-Office Manager Server service missing in Windows Services
control panel
Q301503 - The Symprex Out-of-Office Manager Server service does not appear in the list of services in the Windows Services control panel. CAUSE The service has been installed, but not properly registered, on the local machine. RESOLUTION Register the service manually by running ...
Updated May 24, 2011 3:44 PM (GMT)
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PRB: Out-of-Office Manager shows message time-out error when clicking
any user in the explorer
Q301504 - Symprex Out-of-Office Manager reports "Message time-out" when clicking any user in the explorer. CAUSE The Symprex Out-of-Office Manager Server service, which is installed on the local machine, is using a TCP/IP port that conflicts with another software product ...
Updated May 22, 2011 3:28 PM (GMT)
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Out-of-Office Extender
INFO: Troubleshooting Out-of-Office Extender errors and problems
Q300040 - If you experience errors or problems when using Out-of-Office Extender we recommend you download and install the latest version. Symprex continuously release new versions of this application to handle potential issues that can arise in individual installations. If you ...
Updated Oct 27, 2011 5:24 PM (GMT)
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PRB: Out-of-Office Extender service missing in Windows Services control
panel
Q306503 - The Symprex Out-of-Office Extender Server service does not appear in the list of services in the Windows Services control panel. CAUSE The service has been installed, but not properly registered, on the local machine. RESOLUTION Register the service manually by running ...
Updated Oct 27, 2011 5:20 PM (GMT)
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Exchange Connector
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