Symprex Knowledge Base Articles, ordered by product and title.
INFO: AutoArchive Manager does not work in Cached Exchange Mode
Q304101 -
AutoArchive Manager does not work if you log on to Exchange with a mail profile that uses Cached Exchange Mode. If your mail profile uses Cached Exchange Mode, you need to create a secondary mail profile for AutoArchive Manager that does not use Cached Exchange ... |
INFO: Description of the AutoArchive feature in Outlook
Q302021 -
The following articles from the Microsoft Knowledge Base provide a detailed description of the AutoArchive feature in each Outlook version: Description of the AutoArchive feature in Outlook 2007 and 2003 http://support.microsoft.com/kb/830119 Description of the ... |
INFO: Troubleshooting AutoArchive Manager errors and problems
Q302020 -
If you experience errors or problems when using AutoArchive Manager we recommend you install the latest version. Symprex continuously release new versions of this application to handle potential issues that can arise in individual installations. It is recommended you use ... |
INFO: Using AutoArchive Manager with Exchange 2003 and 2007
Q302019 -
Exchange 2003 and 2007 limit how many times different types of objects can be opened per session, including how many folder objects that can be opened per session (the default is 500). AutoArchive Manager version 4.0 and later work around this limitation. However, when ... |
PRB: Error 430 class does not support automation on start-up
Q310002 -
You receive an error 430 with error message "Class does not support Automation or does not support expected interface" when starting one of the Symprex products listed in the "Applies To" section. The application then fails to start. CAUSE You have ... |
PRB: Items are not archived as expected when using Archive or AutoArchive
Q302040 -
When you use the Archive or AutoArchive features in Microsoft Outlook, items do not archive as expected compared to the settings configured using AutoArchive Manager. CAUSE The most common reasons for items not being archived when using Archive or AutoArchive in ... |
PRB: Unable to see all mailboxes when browsing address books and
groups
Q310001 -
You are unable to see all mailboxes when browsing address books and groups while using any of the Symprex products listed in the "Applies To" section. CAUSE The mailboxes that do not appear have an incorrect homeMTA attribute on the associated user accounts in ... |
INFO: Folder Permissions Manager does not work in Cached Exchange
Mode
Q304100 -
Folder Permissions Manager does not work if you log on to Exchange with a mail profile that uses Cached Exchange Mode. If your mail profile uses Cached Exchange Mode, you need to create a secondary mail profile for Folder Permissions Manager that does not use Cached ... |
INFO: Troubleshooting Folder Permissions Manager errors and problems
Q300020 -
If you experience errors or problems when using Folder Permissions Manager we recommend you install the latest version. Symprex continuously release new versions of this application to handle potential issues that can arise in individual installations. It is recommended ... |
INFO: Using Folder Permissions Manager with Exchange 2003 and 2007
Q300019 -
Exchange 2003 and 2007 limit how many times different types of objects can be opened per session, including how many folder objects and ACL objects that can be opened per session (the defaults are 500 and 50 respectively). Folder Permissions Manager version 4.0 and later ... |
PRB: Error 430 class does not support automation on start-up
Q310002 -
You receive an error 430 with error message "Class does not support Automation or does not support expected interface" when starting one of the Symprex products listed in the "Applies To" section. The application then fails to start. CAUSE You have ... |
PRB: Unable to add group to permissions
Q300021 -
Symprex Folder Permissions Manager reports "Unable to add group to permissions" when you try to grant or deny permissions to a group on a mailbox or public folder. CAUSE If you want to grant or deny permissions to a group when you set permissions on a mailbox ... |
PRB: Unable to see all mailboxes when browsing address books and
groups
Q310001 -
You are unable to see all mailboxes when browsing address books and groups while using any of the Symprex products listed in the "Applies To" section. CAUSE The mailboxes that do not appear have an incorrect homeMTA attribute on the associated user accounts in ... |
INFO: Description of sign.exe command line arguments
Q305011 -
Sign.exe accepts the following command line arguments ... |
INFO: Mail Signature Manager supports Vista, Office 2007 and Exchange
2007
Q305040 -
Mail Signature Manager version 2.7 and later provides up-to-date support for Windows Vista, Office 2007, Exchange 2007 and Outlook Web Access (OWA) 2007. |
INFO: Troubleshooting Mail Signature Manager errors and problems
Q305020 -
If you experience errors or problems when using Mail Signature Manager we recommend you install the latest version. Symprex continuously release new versions of this application to handle potential issues that can arise in individual installations. It is recommended you ... |
HOWTO: Configure OWA deployment in Mail Signature Manager
Q305026 -
This article explains how to configure Mail Signature Manager for deployment of signatures to the Outlook Web Access (OWA) client. To configure the OWA deployment in Mail Signature Manager, please open the Options dialog via the Tools menu and select the Deployment ... |
HOWTO: Convert Active Directory field values to upper, lower or title
case
Q305044 -
Mail Signature Manager automatically convert Active Directory field values to upper, lower or title case. The syntax to convert a field value to upper case is: {fieldname:u} The syntax to convert a field value to lower case is: {fieldname:l} The syntax to convert a ... |
HOWTO: Copy a signature
Q305042 -
Mail Signature Manager does currently not have a function to copy a signature. However, you can open a signature and then select the Save As function from the File menu to save the signature under a new name, which will save a copy under the new name you ... |
HOWTO: Reclaim licenses that are no longer in use
Q305046 -
To reclaim licenses that are no longer in use, for example when employees have left the company, run the Cleanup function from the Status Monitor (open the Status Monitor in Mail Signature Manager and click the Cleanup button). The Cleanup function will remove users ... |
HOWTO: Troubleshoot deployment problems
Q305019 -
If you experience errors or problems when using Mail Signature Manager we recommend you install the latest version. Symprex continuously release new versions of this application to handle potential issues that can arise in individual installations. It is recommended you ... |
HOWTO: Upgrade to a new version of Mail Signature Manager
Q305025 -
Upgrading to a new version of Mail Signature Manager is designed to be very simple: Install the new version of Mail Signature Manager on the machine (or machines) where it is currently installed. It is not necessary to uninstall the old version first. Copy the ... |
HOWTO: Use any specific Active Directory field in templates
Q305043 -
It is possible to use any Active Directory field value in templates in Mail Signature Manager. Even user-defined field values can be specified. The syntax to use a specific Active Directory field value is: {#fieldname} where fieldname is the Active Directory field ... |
HOWTO: Use conditional statements in templates
Q305041 -
Mail Signature Manager allows you to use conditional statements in templates so to only include fields, labels, or even whole parts or sections of the template, depending on specific criteria. Conditional statements are available to check if a field contains data or ... |
HOWTO: Use MSI package to deploy signatures via Active Directory
and GPO
Q305027 -
This article explains how you use the optional Mail Signature Manager MSI package to deploy signatures via Active Directory instead of calling sign.exe during logon. MSI PACKAGE DOWNLOAD AND CONTENTS You can download the MSI package version 4.1.0 ... |
HOWTO: Use SQL Server for the Mail Signature Manager settings database
Q305030 -
This article explains how you move the Mail Signature Manager settings database to MS SQL Server. Please note that support on this is currently only provided to licensed customers. You can download the SQL script ... |
FIX: Inadvertently running sign.exe twice at the same time can cause
problems
Q305561 -
Inadvertently running sign.exe twice at the same time can cause deployment problems such as signatures disappearing or not working at random. You can see if sign.exe runs twice at the same time by checking if the message "Deployment started" appears twice for ... |
FIX: Plain text signatures sometimes include spurious additional
text at the end
Q305562 -
Plain text signatures sometimes include spurious additional text at the end of the actual signature. CAUSE This problem is due to a bug in Mail Signature Manager versions 2.3 through to 2.5. RESOLUTION Upgrade to Mail Signature Manager version 2.6 or ... |
PRB: Blank signature in Outlook Web Access
Q305526 -
Deployment of signature to OWA is reported as successful, but the signature does not appear in OWA. CAUSE The size of the signature merged with data is larger than the maximum signature size allowed in OWA. INFORMATION Mail Signature Manager does check that the size of ... |
PRB: Error 01AD logged by sign.exe in sign.log
Q305531 -
Running sign.exe fails and the sign.log file reports OpenAdoConnection error 01AD: ERROR 01AD: ActiveX component can't create object. *** DEBUG INFORMATION *** ERROR 01AD: ActiveX component can't create object. CALL STACK 2: OpenAdoConnection CALL STACK 1: ... |
PRB: Error 1406 when installing Mail Signature Manager Sign MSI package
Q305560 -
When installing the Mail Signature Manager Sign MSI package, you receive an error message similar to this: Error 1406. Could not write value Settings Database Type to key \Software\Symprex\Mail Signature Manager Sign\Options. Verify that you have sufficient access to that ... |
PRB: Error 429 when starting Mail Signature Manager
Q305530 -
Mail Signature Manager reports OpenAdoConnection error 429 when starting. CAUSE There is a problem with Microsoft Data Access Components (MDAC) on the machine on which the error occurs. RESOLUTION To resolve this issue: For Windows XP SP2, see the resolution in this ... |
PRB: Images are not copied from network share to local drive
Q305510 -
Mail Signature Manager versions 2.5 and later have an option to copy images, referenced in HTML signatures, and stored on network shares, to the local drive during signature deployment. This ensures that signature images work when offline and also reduces network ... |
PRB: Images are sometimes shrunk in Outlook 2007
Q305520 -
Images in signatures are sometimes shrunk (resized, "squished" or "squashed") to a size of 32 x 32 pixels in Outlook 2007. CAUSE This issue is caused by Outlook 2007. RESOLUTION To resolve this issue, specify the image size of images in the signature ... |
PRB: The default signature is reset when you restart Outlook 2003
Q305500 -
You set a default signature in Microsoft Office Outlook 2003 during a terminal server session. After you exit and then restart Outlook, the default signature is reset. CAUSE This issue occurs when the FirstRun registry setting on the terminal server causes Outlook to ... |
PRB: Unable to add or remove groups in Manage Deployment dialog
Q305505 -
The Add and Remove buttons to add and remove groups in the Manage Deployment dialog are disabled if user groups have been specified in the User Groups dialog that is available from the Tools menu. The User Groups dialog, available from the Tools menu, has two ... |
INFO: Out-of-Office Manager does not work in Cached Exchange Mode
Q304102 -
Out-of-Office Manager does not work if you log on to Exchange with a mail profile that uses Cached Exchange Mode. If your mail profile uses Cached Exchange Mode, you need to create a secondary mail profile for Out-of-Office Manager that does not use Cached Exchange ... |
INFO: Troubleshooting Out-of-Office Manager errors and problems
Q300030 -
If you experience errors or problems when using Out-of-Office Manager we recommend you install the latest version. Symprex continuously release new versions of this application to handle potential issues that can arise in individual installations. It is recommended you ... |
PRB: Connection to Out-of-Office Manager Service cannot be established
Q301501 -
Symprex Out-of-Office Manager reports "A connection to the Out-of-Office Manager Service has not been established" shortly after starting the application. CAUSE The Symprex Out-of-Office Manager Server service, which is installed on the local machine, has not ... |
PRB: Error 430 class does not support automation on start-up
Q310002 -
You receive an error 430 with error message "Class does not support Automation or does not support expected interface" when starting one of the Symprex products listed in the "Applies To" section. The application then fails to start. CAUSE You have ... |
PRB: Internet recipients do not receive out-of-office messages
Q301502 -
If you use the Outlook Out-Of-Office Assistant, or Symprex Out-of-Office Manager, and turn on the out-of-office reply, the internal senders (on the local network) receive the automatic reply message, but external senders (on the Internet) may not receive the automatic ... |
PRB: Out-of-Office Manager service missing in Windows Services control
panel
Q301503 -
The Symprex Out-of-Office Manager Server service does not appear in the list of services in the Windows Services control panel. CAUSE The service has been installed, but not properly registered, on the local machine. RESOLUTION Register the service manually by running ... |
PRB: Unable to see all mailboxes when browsing address books and
groups
Q310001 -
You are unable to see all mailboxes when browsing address books and groups while using any of the Symprex products listed in the "Applies To" section. CAUSE The mailboxes that do not appear have an incorrect homeMTA attribute on the associated user accounts in ... |
