How does the Mail Signature
Manager solution work?
The solution consists
of three components: 1) the administration interface
where you design signatures, manage deployment and
check the status of deployment, 2) the database
where your signature templates and all deployment
settings and statuses are stored, and 3) a small
executable, which is responsible for deploying signatures
to your users via your logon script, via netlogon,
or using group policies.
Can we have individual signatures for individual
groups and users?
Yes, you can have individual signatures for individual
groups and for individual users.
Can we have multiple signatures and let users
choose which one to use when sending mail?
Yes, you can have more than one signature and
users can then choose which one to use when sending
mail in Outlook. Multiple signatures can, for example,
be useful if you need signatures in different languages.
Note that Outlook Web Access does not support multiple
signatures.
Is it possible to include an image or logo in
our Outlook Web Access signature?
Yes, it is possible to include images and logos
in your Outlook Web Access signature.
Can users see the signature when they send mail
with Outlook and Outlook Web Access?
Yes, that is one of the unique benefits of the
Mail Signature Manager solution. This eliminates
confusion as to whether a signature is included
or not on the user side.
Is there any risk of Mail Signature Manager
affecting the performance of Exchange Server?
No, because signatures are included in e-mail
by Outlook and Outlook Web Access. No software needs
to be installed on your Exchange Server, and no
settings need to be changed.
Can you recommend an easy way to update the
user information in Active Directory?
Yes, we can recommend you use our
Mailbox Manager
software, which makes it easy to update the user
information in Active Directory. Reduced pricing
is available to Mail Signature Manager customers.
Do I need to install Mail Signature Manager
on my Exchange Server?
No, you can install Mail Signature Manager on
any machine. Signatures are deployed to users via
your logon script, via netlogon, or using group
policies.
Does Mail Signature Manager require Active Directory?
Yes, Mail Signature Manager currently requires
Active Directory, even if you set up a database
as your data source. A version that does not require
Active Directory is planned.
Does Mail Signature Manager require Exchange
Server?
Yes, Exchange Server is currently required to
use Mail Signature Manager. A version that does
not require Exchange Server is planned.
I cannot get signatures to work with Outlook
Web Access?
Please see the following Knowledge Base article
for help:
Q305026
How do I carry out an upgrade to a new version
of Mail Signature Manager?
Please see the following Knowledge Base article
for help:
Q305025
Where can I get an evaluation copy of Mail Signature Manager?
You can evaluate the full working version of Mail Signature Manager for free, for up to 30 days. For details, visit the download section of the Symprex web site.
How do I buy Mail Signature Manager?
You can buy Mail Signature Manager from the Symprex resellers listed here. You can also buy directly from the Symprex online store, or contact us by e-mail, phone or fax to place your purchase order.
Is the cost for Mail Signature Manager a one-off cost or a yearly cost?
The cost is a one-off cost for the version you purchase and any dot-upgrades. If you purchase version 4.x for example, then all 4.x upgrades will be free of charge.
How can I get more information about Symprex products?
Please visit the products section of the Symprex web site. You can get more information about Symprex products by contacting our resellers listed here, or you can contact us directly.
What kind of technical support is available from Symprex?
For information about our technical support please go to the support section of our web site.
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